Last updated: October 29, 2026

This Privacy Policy explains how CustomGoods.com (“CustomGoods”, “we”, “us”) collects, uses and shares information when you visit customgoods.com, request a quote, upload artwork or place an order.

Information We Collect

  • Information you provide: name, email, phone number, billing and shipping addresses, order details, quote requests, messages you send us, and artwork, logos, photos or files you upload for your order.
  • Payment information: payments are processed by our payment providers (such as WooPayments/Stripe and PayPal). We do not store your full card number on our servers.
  • Automatically collected information: IP address, approximate location, browser and device type, pages viewed, referring pages, and cookies or similar technologies.

How We Use Information

  • To process, produce, ship and support your orders and quotes, including artwork review and proofs.
  • To communicate with you about your order, account or questions.
  • To estimate shipping and delivery timing (for example, using your ZIP code or approximate location).
  • To prevent fraud, secure our site and comply with legal obligations.
  • To improve our products, website and customer experience.
  • To send marketing emails if you subscribe. You can unsubscribe at any time using the link in any email.

Your Artwork and Files

Artwork and files you upload are used only to review, proof and produce your order and to handle reorders or support requests. We do not sell or publish your artwork. You confirm that you have the right to use any content you upload.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us run our business, such as:

  • Payment processors (WooPayments/Stripe, PayPal).
  • Shipping carriers and shipping tools (UPS, USPS, ShipStation).
  • Production and fulfillment partners who manufacture or print your order.
  • Website hosting, email and analytics providers (for example, Cloudways and Google Analytics).
  • Advertising and marketing platforms (for example, Google, Pinterest and TikTok) that may use cookies to measure and improve ads.

We may also disclose information when required by law or to protect our rights, customers or others.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our site is used and measure advertising. You can control cookies through your browser settings; some site features may not work without them.

Data Retention

We keep order and account information as long as needed to provide our services, handle reorders and warranty questions, and meet tax, accounting and legal requirements.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing emails at any time. Depending on where you live, you may have additional rights under applicable law. To make a request, email us at support@customgoods.com.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable safeguards, including SSL encryption, to protect your information. No method of transmission or storage is completely secure.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above shows when it was last changed.

Contact Us

CustomGoods.com
39 North York Road, Willow Grove, PA 19090
Email: support@customgoods.com