Answers About Ordering, Artwork, Production & Shipping
Find answers to common questions about custom products, artwork, manufacturing, shipping, and special requests.
Ordering
Do you have minimum order quantities?
Minimum quantities vary by product. Some products have no minimum quantity, while others require minimum quantities because of the manufacturing or printing process. For products not listed online, send us your requirements and we will confirm the available minimum quantity.
Can I order a product that is not listed on your website?
Yes. We manufacture a much wider range of products than we can list online. Send us a photo, link, sample, drawing, or specifications and we will review whether we can manufacture it for you.
Do you offer bulk discounts?
Yes. Many products offer quantity-based pricing. For large orders or custom manufacturing projects, contact us for a quote.
Can I get a quote before ordering?
Yes. Use our custom product request form and provide the product details, quantity, artwork, reference images, or specifications you have available.
Artwork & Design
What artwork files do you accept?
Common accepted artwork formats include AI, EPS, PDF, SVG, PNG, and JPG. Vector artwork is preferred when available because it generally provides the best print quality.
Do you review artwork before production?
Yes. We provide artwork review for custom orders where artwork is required. If we identify an obvious issue, we may contact you before production.
Can you help if my artwork is not print-ready?
Yes. Depending on the project, we can help identify what needs to be corrected or recommend the best file format or artwork approach.
Production & Shipping
How long does production take?
Production time varies by product, quantity, material, printing method, artwork approval, and current production schedule. Many standard products can move into production quickly after artwork approval.
Does production time include shipping time?
No, unless specifically stated. Production time is the time required to make the order. Shipping time begins after the carrier receives the shipment.
Will I receive tracking information?
When tracking is available, it will be provided after the shipment is prepared or collected by the carrier. Large orders may have multiple tracking numbers.
Do you ship internationally?
International shipping may be available for certain products and destinations. Import duties, customs charges, brokerage fees, local taxes, and government fees may apply.
Custom Manufacturing
What should I send for a custom manufacturing request?
Send whatever information you have: a photo, sample, drawing, dimensions, materials, quantity, reference link, artwork, or written specifications. More detail helps us review the project accurately.
Can you manufacture from a sample?
In many cases, yes. The exact process depends on the product, material, construction, and quantity. Contact us first so we can review the sample requirements.
Can you make custom sizes or materials?
Many custom manufacturing projects can be produced in custom sizes, materials, finishes, colors, or packaging configurations, subject to manufacturing feasibility and minimum quantities.
