Last updated: October 29, 2026

These Terms of Service (“Terms”) govern your use of customgoods.com and any order or quote you place with CustomGoods.com (“CustomGoods”, “we”, “us”). By using our site or placing an order, you agree to these Terms.

Orders and Quotes

  • All orders are subject to acceptance and availability. We may decline or cancel an order, for example because of pricing errors, artwork issues or suspected fraud, and will refund any payment for a cancelled order.
  • Quotes are estimates based on the information you provide and may change if specifications, quantities or artwork change.
  • Prices are shown in U.S. dollars. Applicable taxes and shipping charges are added at checkout unless stated otherwise.

Artwork, Proofs and Approval

  • You are responsible for the content, spelling, colors and layout of the artwork you provide. Please review every proof carefully.
  • Production begins after you approve your proof. Once approved, we are not responsible for errors that appeared on the approved proof.
  • Colors may vary slightly between screens, materials and printing methods.

Your Content and Intellectual Property

By uploading artwork, logos, photos or text, you confirm that you own it or have permission to use it, and that it does not infringe anyone’s trademark, copyright, privacy or other rights. We may refuse any content we consider unlawful, infringing or offensive. You agree to indemnify CustomGoods against claims arising from content you provide.

Production and Shipping

Lead times vary by product and begin after artwork approval and payment. Shipping time is separate from production time. Delivery dates are estimates and are not guaranteed unless confirmed in writing. See our Shipping Information page for details.

Returns, Cancellations and Order Issues

Because custom products are made specifically for you, they generally cannot be returned or exchanged. If your order arrives damaged, defective or different from your approved proof, contact us promptly so we can make it right. See our Returns & Order Issues policy for details.

Website Use

You agree not to misuse our website, interfere with its operation, or attempt to access it in unauthorized ways. Site content, design and images, other than customer-provided content, belong to CustomGoods or its licensors.

Limitation of Liability

To the fullest extent permitted by law, CustomGoods is not liable for indirect, incidental or consequential damages, including missed event dates or lost profits. Our total liability for any order will not exceed the amount you paid for that order.

Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules.

Changes to These Terms

We may update these Terms from time to time. The version posted on this page applies to orders placed after the “Last updated” date.

Contact Us

CustomGoods.com
39 North York Road, Willow Grove, PA 19090
Email: support@customgoods.com

See also our Privacy Policy.